Refund and Returns Policy
1. General Return Eligibility
We want you to be completely satisfied with your saree. To be eligible for a return, please ensure your item meets the following criteria:
Return Window: The return request must be initiated within 7 days of the date you received the delivery.
Proof of Purchase: A valid Order ID, invoice copy, or proof of purchase must be provided with the return request.
Condition of Saree: The saree must be returned in its original, pristine condition. This means it must be:
Unused and Unworn (No signs of having been draped, washed, or used).
Unwashed and Unironed.
Free from any odors (e.g., perfume, smoke, body odor) or marks (e.g., stains, makeup).
Original Packaging: The saree must be returned with all original attachments, including:
All original tags and labels still attached.
The original clear packaging/plastic cover.
Any accessories (like tassels, free gifts, or decorative items) that came with the product.
2. Non-Returnable Items (Exceptions)
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
Customized Sarees: Any saree that has undergone customization, such as fall and pico stitching.
Stitched Blouses: Blouses that have been stitched or modified according to customer measurements.
Jewelry and Accessories: Items like saree pins, jewelry, or inner skirts (petticoats).
Sale Items: Products purchased during a clearance or final sale event.
3. How to Initiate a Return or Exchange
Contact Us: Send an email to [Your Customer Service Email] or call us at [Your Phone Number] within the 7-day window.
Provide Details: Include your Order Number, the name of the item(s) you wish to return, and the reason for return/exchange.
Return Approval: Wait for our customer service team to approve your request. We will provide you with the return shipping address and instructions.
4. Shipping for Returns
Customer Responsibility (Change of Mind/Size): If you are returning an item due to a change of mind, incorrect size selection, or dislike of color/fabric (not due to defect), the customer is responsible for the return shipping costs.
Our Responsibility (Defective/Incorrect Item): If the return is due to an incorrect, damaged, or defective item, we will bear the cost of return shipping. We will provide a pre-paid shipping label or reimburse you for standard shipping upon receipt of the item.
5. Mandatory Unboxing Video Policy (Crucial for Sarees)
To ensure the integrity of the product and support genuine claims:
Uncut Video Required: For any claim regarding a damaged, incorrect, or missing item, a clear, single-shot, and uncut unboxing video is mandatory.
The video must clearly show the original shipping package being opened and the defect/issue being identified immediately.
Claims without this video proof may be rejected.
6. Refunds and Exchanges
A. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 5-10 business days.
Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error.
B. Exchanges
We only process exchanges for the same product in a different color or pattern (subject to stock availability).
If you request an exchange for a higher-priced item, you must pay the difference. If it is lower-priced, we will refund the difference.
Exchanges are subject to the same eligibility and non-returnable exceptions listed above.
